Terms of Service
These Terms of Service govern the use of the WildBits online store and website operated by Feneri Global. By accessing or purchasing from this website you agree to the terms outlined below.
1. General Information
This website is operated by Feneri Global. Throughout the site, the terms “we”, “us” and “our” refer to the store operator.
Company information:
Feneri Global
19 Winchat Close
Coventry
Binley
CV3 2FE
Email: office@feneriglobal.com
Telephone: 00447895526093
These Terms apply to all users of the website including customers, visitors and anyone accessing the store.
2. Online Store Terms
By using this website you confirm that you are at least the age of majority in your country or that you have permission to use this website under supervision.
You may not use our products for any illegal or unauthorized purpose.
You must not transmit any viruses or destructive code.
A breach of these Terms may result in termination of access to our services.
3. Products and Services
WildBits offers physical products related to small pet accessories and related goods.
Product descriptions and images are presented as accurately as possible. However, minor variations may occur depending on manufacturing batches or display settings.
We reserve the right to modify or discontinue products without prior notice.
4. Orders
When placing an order through our website you agree that:
- all information provided is accurate and complete
- you are authorised to use the selected payment method
- the order is subject to payment verification and acceptance
We reserve the right to refuse or cancel any order if fraud, misuse or suspicious activity is suspected.
5. Pricing and Payments
All prices displayed on the website are subject to change without prior notice.
Payments are processed through secure payment providers including Stripe and other supported checkout methods.
By completing a purchase you authorise the payment processor to charge the total amount displayed at checkout.
6. Shipping
Orders are typically prepared and dispatched within 24 hours on business days.
Delivery times depend on the selected shipping method and courier services.
Shipping may currently be available primarily within the United Kingdom.
7. Returns and Refunds
Customers have the right to request a return within the period specified in the Returns Policy.
Returned items must be unused and in their original condition.
Refunds will be processed once returned items are received and inspected.
Please refer to the Returns page for detailed information about return conditions and procedures.
8. Limitation of Liability
Feneri Global shall not be liable for any direct or indirect damages arising from the use of the website or products purchased through the store except where required by law.
Customers use the website and purchase products at their own discretion and responsibility.
9. Intellectual Property
All content on this website including images, text, branding, graphics and logos are the property of Feneri Global or its partners and may not be reproduced without permission.
10. Third-Party Services
Certain services available through the website may be provided by third-party platforms such as payment providers, logistics partners or online marketplaces.
We are not responsible for the practices or policies of these external providers.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Updated terms will be published on this page.
12. Contact
If you have questions regarding these Terms, please contact:
Feneri Global
Email: office@feneriglobal.com
Telephone: 00447895526093
Last updated: 2026